AVG Customer Care gives a scope of administrations conveyed by means of a remote association with your PC.
What is remote association?
Remote association or remote help is given by AVG Customer Care as an option in contrast to standard email, talk or telephone support. It is ordinarily offered for issues that are best settled by a specialist getting to your PC over the Internet.
When you choose to exploit this administration, you allow access to one of our specialists to see your PC screen and control your PC, as though they were sitting at your work area. Amid the remote association, you can see everything the specialist does on your PC, you can talk with him or reclaim full control of your PC whenever. When the session is done, the specialist (or any other individual) can’t associate with you again except if you ask for another session.
The innovation we use to interface with your PC is called LogMeIn Rescue®, giving a safe connection between our gifted professionals and you, our clients. The administration utilizes start to finish, 256-piece SSL encryption – a similar security level utilized and trusted by significant managing an account foundations.
How does remote help work?
When you buy a remote administration, or you get an offer for a free remote help to determine your issue, you will get guidelines to associate with an AVG specialist, who will start a screen sharing session. Amid the session, you can visit with the expert, give him control of your screen, or end the session whenever.
Vital: The Remote Support administration is never again accessible for Windows XP. On the off chance that you have a Windows XP PC, we will be unable to help you remotely.
An average remote session can be portrayed in a 5 stages:
The primary advantages of remote help are comfort and most brief conceivable time to goals. In the case of battling with AVG establishment, a blunder or an infection, the expert can see and address what’s going on the screen precisely and immediatelly, without requirement for trading screen captures or passing on well ordered directions over telephone or email.